SnapHandset

Who are we, you ask? We're the latest venture from the Tran Group, the brains behind the successful electronic store chain known as "The Phone Guys." With over 1 million devices and accessories delivered to our beloved customers, we're not just a company; we're a trusted name in the industry.

But here's the kicker: SnapHandset is all about making technology accessible to EVERYONE. No matter your credit score, we've got you covered. From the great credit scores to those just starting, we offer $0 down payment options to get the latest devices into your hands.

Don't miss out on this opportunity to upgrade your tech game without breaking the bank.

Yes, free ground shipping is available for electronics orders. View our Shipping and Delivery page for details.

• Brand New: This device is brand new, unused, and unactivated, sealed in its original manufacturer packaging. It includes a full manufacturer warranty and comes with all original accessories.
• Opened Box: Save on your budget with customer returns, marked as 'Opened-box.' These devices come in their original packaging with all manufacturer accessories. While the device itself is in like-new condition, the packaging may show some signs of wear or minor tears. It comes with our 6 month warranty.
• Certified Pre-owned (CPO): This device is in CPO (Certified Pre-owned) means excellent, like-new condition with no visible signs of wear. The battery health is guaranteed to be 95% or higher. The device has never undergone any repairs or part replacements and remains in its original manufacturer condition. It comes with our 6 month warranty.

You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "Out of stock".

Refund / Return Policy - 30-Day Window

Eligibility: You may return any device for a refund within 30 days from the date of purchase, provided it is in the same condition as when you received it. This policy also applies to order cancellations. Please note that a 20% restocking fee will be charged on all returns. As each transaction incurs costs on our end, we can no longer accept returns or cancellations free of charge. In the case of a defective device, you are covered under our warranty. We will replace the device if needed. If you decline the initial warranty repair or exchange, a 20% restocking fee will be applied to all subsequent returns. If the second device is also found to be defective, you will have options to receive a full refund.

Ineligibility: Devices purchased over 30 days ago are not eligible for return. Additionally, devices that have been physically damaged or exposed to liquids are not eligible. Please note that we reserve the right to substitute the color of any device ordered if the originally selected color is out of stock.

Return:

• All returns will be subject to a 20% re-stocking fee. No exceptions.
• Orders can be returned within our designated return period as stated in our return policy.
• Please note that the same re-stocking fee applies to both returns and cancellations.
• All orders and can be returned via our return policy and will incur the same re-stocking/cancellation fee. 

Cancellation Policy for Online Orders & Pre-orders

Cancellation requests will be subject to the following fees based on the order status:

1. If the order has not been shipped / fullfilled:
2. If the order has already been shipped / fullfilled:

Most of our products are delivered within 2 to 5 business days after payment has been successfully processed.

Express shipping is available as optional at check out page.

Warranty details are as follows:

• 1 Year Warranty forBrand New Mobile phone & Electronics

For brand new devices, we will adhere to the manufacturer's warranty process and timeline. Please note that the timeline may vary depending on the manufacturer.

• 180 Days for Certified Pre-owned & Opened Box

To initiate a warranty claim, kindly get in touch with us, providing your order number. We will promptly provide you with a return label, allowing you to send the product back to us for service. After completing the necessary repairs or maintenance, we will promptly return the item to you. The estimated turnaround time for this process is 5-10 days. For additional information, please refer to our Warranty Page

Of course! Please contact us for quote:

snaphandset@trangroupllc.com

Yes. Coupons can be redeemed at checkout.